Zonos is a good fit for your project if...

• You are needing duties, taxes, customs fees, international shipping, or cross-border features.
• You work with a retailer with an online store (we do not work with marketplaces, such as eBay or Amazon).
• You are receiving questions about customs, duties, taxes, and fraud.
• You work with a retailer doing international business but may have a variety of issues, such as:
• Abandoned packages
• Rejected packages at customs
• Spending a lot of time on each order
• Concerns with global compliance
• Fear of international complexities
• Reluctant to grow their international sales or open new markets

Now that you know about Zonos. What are some of the steps and tools available to use to inform your stakeholders and organization?

• Help them understand why landed cost is not just duty and tax.
• Duty and tax is only part of the story and can leave your customer frustrated
• Zonos delivers a true total landed cost calculation, including the sum of duties, taxes, and additional fees from customs, brokers, or the shipping carrier. This means that the customer gets the full picture with no surprise costs later.
• Take a look at the Zonos Docs
• Our docs are packed with information and are broken into 4 categories:
• Zonos products
• Integrations
• Customers Support
• Country guides
• Offer another Zonos demo for the organization to understand how it works
• Check out the Zonos reviews on G2
• Check with your Zonos representative for one-page pdfs for you to share
• Zonos works with your current process and systems by offering products, plugins, and APIs to match exactly what your organization needs to succeed
• 30 to 35% of cross-border buyers will abandon your site within 1 minute if they don’t see duty and tax calculations are available
• Zonos Hello lets your customers know that you can handle their order, increasing conversion

Now that you’ve identified that you are a good fit for Zonos, here’s how to get started.

Contact the Zonos Sales team to:

• Set up a demo
• Get pricing
• Sign up and get your API key

For developers

1. Be sure to work with your Zonos customer success rep on getting your account set up properly. It doesn’t matter how well you implement the API or app; if you don’t have your settings fine-tuned or set up properly, you may not get accurate results. Reach out to your assigned rep if you have issues or questions.
2. When using the Landed Cost API, don’t forget to put the version and your service token in the header. A simple tip, but this one seems to get a lot of engineers.
3. At times, Zonos API documentation will define a field to say that "Possible values are..." and give a sample of possible values that could be returned. Our product is always improving and, on some fields, we expect to get more detailed over time, so we don’t use definitive descriptors. We instead use a subjunctive language with the use of the word "possible." We recommend not using any field with words like "possible " in them as static fields.
4. If you get stuck or have a question, check out our docs.
5. The Zonos Dashboard is where your account is set up and customized.

Our implementation timeline can depend on the integration or plugin type you are using and the ecommerce platform that you are on.

• The typical time for the Landed Cost app plugin is 1-2 days.
• The typical time for International Checkout is 1-2 weeks.

Depending on your experience level, the actual integration of the code should take 1-4 hours of developer time per API, notwithstanding your company’s proprietary deployment schedule or other factors that are particular to your setup. To run a successful checkout, you should plan on integrating with at least three 3 of Zonos’ APIs.

For example, a basic International Checkout integration includes:

• Create a Checkout API
• Retrieve an Order API
• Update an Order API

The Landed Cost API simply returns a quote for your cart by passing cart information to Zonos.

A Customer Success (CS) rep is assigned to each account and will help guide you through the process. The CS rep will also be there for any questions or assistance during the account's time with Zonos.

Zonos products work at their maximum accuracy level with HS codes, so we highly recommend using them with our products. With Zonos Classify, you can easily get HS codes for your entire catalog. However, they are not required, particularly if your catalog contains very similar items. If the variety of your catalog is vast, then they are recommended.